Everything you need to know in a glimpse! If you can not find your question here contact us and we will revert as soon as possible!
What are the measurements of the chandelier?
What is it made of?
PVO composite, 3D-printed
Forms In Nature Light Sculpture is designed, produced and assembled in Copenhagen by the artist studio Pio Diaz. It is 3D printed in a special PVO powder that resists high temperatures. The over 100 different branches are delicately hand assembled in symmetric and mirrored angles. The whole process of construction of each lamp lasts three days. The sculpture works by throwing huge twisted shadows onto walls. Each chandelier is carefully hand assembled in an 8-hour process and it is shipped in a sophisticated wooden box.
What is the bulb type?
Can I use other bulbs?
What is included in the artwork box?
How can I install it? Does it suit the voltage of my country?
We send installing instructions together with the shipment. Forms In Nature can easily be adapted to any country specific electric system. Just remember that it will always be necessary to add a transformer to adapt the bulb to your electric system. The transformer is not included in the shipment. We recommend consulting an electrician of your trust, who can help professionally with the installation and adaptation to your specific electric system.
In which kind of room does the artwork work best?
Forms In Nature works in both small and large rooms, with normal or high ceilings. We can advise you regarding the installation of more than one artwork in big spaces. Please contact us at: email@example.com for advice, you are welcome to send us pictures of the space.
What is the optimal distance from the floor to install the artwork?
It depends on the room but generally we recommend to suspend it 2,5 meters from the floor. Please contact us at: firstname.lastname@example.org for advice, you are welcome to send us pictures of the space.
What is the length of the cable provided?
We normally ship the artwork with 2 meters of cable. If you need longer cable please write it in the comments when placing the order or send us an email to email@example.com.
Is it possible to purchase "Forms In Nature" Artwork in a physical store?
Can I cancel my order after I've placed it?
What do I do if I do not have the possibility to finish my instalment payment?
Just send us an email at firstname.lastname@example.org and we will do everything possible to sort this out.
How much is the shipment cost?
How is the artwork shipped?
Will my parcel be charged customs and import charges? (not applicable within Europe)?
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.
Forms In Nature has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
What happens if the artwork arrives broken?
We recommend to inspect the box when delivered and to not sign the shipment if it seems open or in bad condition. In case the artwork arrives broken please get in contact with us as soon as possible with pictures as documentation of the damage and we will organize the pick up of the broken goods and send a replacement. We are not responsible of damage incurred to the artwork for misuse or installation without following the instructions.
How does the monthly instalments payment work?
We know that the price of our product is high and this is why you have the opportunity to purchase it by monthly instalments. A deposit must be transferred to confirm the order and reserve one Forms In Nature artwork. The rest of the amount will be withdrawn on the date stated on the agreement. The artwork will be dispatched when the final instalment is received.
What happens if I'm not at the address when my order arrives?
You are provided with the tracking number of the shipment and responsible for making sure that someone is present to sign and receive the artwork, if not the chandelier will be returned to us.
This means that you will be fully refunded for the product, but not for the shipment costs. If you would like the item to be shipped again, you will have to cover the shipping costs once more. You are welcome to give us your work address but please consider the weight and dimensions of the shipment for transport. We are not responsible for damage caused to the transport of the box once it is delivered to the provided address.
Can I track the delivery of my order?
Can I return the artwork?
Yes, you can return the artwork to us within 14 days of receiving your original order. You will need to return the item, unused, in its original packaging and in a resalable condition, to Forms In Nature address (see below) enclosing your order confirmation and quoting the returns number you have been given.
Please note: The item must be packed in the same way you received it, otherwise there is a big risk we to receive a damaged product. This means that you will have to cover the full cost of the artwork.
How can I get in touch with your Customer Care Team?
Hopefully, you’ll find the answers you’re looking for here. However, if you need to contact us, we’re here 24 hours a day, 7 days a week. Online is what we do best at Forms In Nature so we handle customer care enquiries mainly by email or social media.
You can reach us at anytime on our Facebook page or send us an email at email@example.com. We will always try to answer your inquiries as soon as possible.